Coherence Apps LLC does not give refunds in case of medical failure. Medicine is never perfect, so some failures are expected regardless of the type of therapy. 100% guarantees are never offered in health systems or methods.
We do honor refund requests, however, if the failure occurs because our servers failed to deliver the signal required, or if a streaming url is not accurate for some reason, we will refund your money in full.
Just contact email@example.com so we can create a ticket. We will refund the money to your credit card as soon as possible, or mail a check if you provide an address to us.