If you do not hear the 13 second hissing sound, there is something wrong. Here are the possibilities:
- Perhaps your device’s sound is not turned on. If so, turn it on.
- Perhaps your WiFi or cellphone connection is not active. If so, reboot the router and maybe your device as well, or move to an area with better connectivity.
- The url might be wrong. If it was changed inadvertently, it might not reach our server properly. If so, contact customer service so we can create a ticket to fix it for you.
- Our server might be failing. If so, contact customer service to create a ticket.
The first two possibilities are the most likely, so checking your sound and rebooting your device and router are first steps.